VoIP & telephony

Reliable and secure solutions that will make huge savings on your phone bills

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Cost effective telephony designed to help your business work better

Voice over Internet Protocol (VoIP) allows you to use your broadband connection to make and receive phone calls. Call quality is just as good as with traditional public switched telephone networks (PSTNs), but you can make big savings on setup and maintenance costs.

VoIP also offers additional features like voicemail, call divert, call forwarding call recording, conference calling and hunt groups (a group of people set up to take incoming calls). VoIP users can make calls to, and be called from, conventional landlines.

It doesn’t matter whether you need a corporate or home-based system: we’ve got a VoIP package that’s right for you. And, as with our broadband service, our VoIP systems are backed up by a top quality 24/7 helpdesk.

We also offer business mobile packages that can be tailored to suit your needs. Our relationship with major mobile networks means that we can offer unbeatable value calls, texts and data bundles.

How does VoIP phone system work?

With a traditional phone system, there is a specific path between yourself and the number that you are calling, provided by the service provider (phone company). This system uses a traditional infrastructure consisting of a network of phone lines that cross the country.  

With a VoIP system, the audio (your voice) is converted into digital packets by ‘codecs’ which are either hardware devices or software processes. The codecs compress the voice signals and encode them as digital signals, allowing them to be transmitted via IP (Internet Protocol). This can be either across a Local Area Network (LAN) or online. They’re often transmitted via the Real-Time Transport Protocol (RTP) or Secure Real-Time Transport Protocol (SRTP), which is simply an encrypted version of RTP.

Data packets reach their destination almost instantly and are decoded and decompressed again by codecs. The recipient of your phone call will hear your voice in the same way as a traditional phone call.

How do I make a VoIP call?

A VoIP service allows you to make and receive calls in much the same way as a traditional phone call. You can either use hardware or a software-based VoIP phone. A hardware VoIP phone is very similar to a traditional handset and used in the same way, with the additional benefits of voicemail, internal calls, call routing or auto attendants and call transferring. Some will also have screens, allowing for video conferencing.

Software-based VoIP phones are often referred to as ‘softphones’ and are apps that are installed on mobile phones or computers. These interfaces replace the traditional phone handset, although the app itself looks very similar to a phone touchscreen or keyboard. Calls through softphones usually require a headset and microphone but can also use the computer’s microphone and speakers.

What are the advantages of a VoIP telephone system?

VoIP is still a relatively new technology, but improvements are ongoing, along with advances in internet connections. The main advantages of a VoIP system are:

Cost Saving – there are several reasons that VoIP systems are cheaper than traditional telephony. Firstly, the infrastructure is much cheaper, meaning that even small businesses can have high quality phone systems. Traditional phone systems require expensive hardware for the initial setup, whereas VoIP phone systems may not need any additional connections or hardware.

Call charges are also generally much cheaper, because by using the internet, geography becomes less of an issue. Long distance and international calls do not suffer from premium prices, and if all your staff are on VoIP, internal call costs are essentially zero.

Lastly, maintenance and repair of VoIP systems cost much less, because there is less hardware to maintain, and the infrastructure is more modern and reliable.

Accessibility – VoIP systems are much more flexible and easier to port, meaning that businesses can be more accessible and agile, especially if they have a cloud phone system. VoIP systems allow you to make and receive calls from anywhere, providing you have the required app or software and an internet connection.

This agility is perfect for the modern mobile workforce and makes remote working far simpler. It can also be useful to businesses with multiple locations and will streamline both internal and external communications.

Scalability – It is much easier to scale up a VoIP phone system than a traditional one. Traditional telephony upgrades are a major task and can require new hardware and phone lines, all at an additional cost. A VoIP system can be expanded much more easily, and you can even implement a BYOD (bring your own device) policy that will use employees’ personal smartphones or laptops. It is also much easier to add further features or services such as a virtual receptionist or automated call handling.

See how VoIP can work for your business

If you would like to understand how a VoIP telephone system can benefit your business, get in touch with us. We can talk you through the options available and provide a demo to show how the system works.

VoIp Telephone service Norfolk

Cut your company’s phone bills

Business VoIP plans from £10 – £15 per month for each user including unlimited calls and Cisco IP handset

Contact us today


Hosted VoIP 1

£15 / month

  •  1 – 9 users
  •  £0 set up fee
  •  1 x Cisco IP Handset
  •  1 x VoIP DDI
  •  Inclusive Calls to 01,02,03 Numbers
  •  Inclusive Calls to Mobiles (Three/EE/Vodafone/O2)
  •  170 phone features
  •  Phone Buddy Software
  •  Mobile App
  •  Voice Safe (Fraud Protection)
  •  Dedicated unlimited tech support for life of agreement

Find out more

Our VoIP solutions provide you with a telephone system that is reliable, secure and cost-effective.  It is a flexible system that will grow with the needs of your business. It connects your offices across different locations and will enable you to transfer and make calls free of charge between offices.

Adept provide IT advice that has saved us a lot of time, effort and money. Highly recommended.

MAW Communications

Hosted VoIP 2

£12.50 / month

  •  10 – 50 users
  •  £0 set up fee
  •  1 x Cisco IP Handset
  •  1 x VoIP DDI
  •  Inclusive Calls to 01,02,03 Numbers
  •  Inclusive Calls to Mobiles (Three/EE/Vodafone/O2)
  •  170 Features
  •  Phone Buddy Software
  •  Mobile App
  •  Voice Safe (Fraud Protection)
  •  Dedicated unlimited tech support for life of agreement

Find out more

the needs of your business can be managed and new lines set up in minutes.  Your staff will easily be able to manage calls so that your business can run effectively and productively.


Hosted VoIP 3

£10 / month

  •  50+ users
  •  £0 set up fee
  •  1 x Cisco IP Handset
  •  1 x VoIP DDI
  •  Inclusive Calls to 01,02,03 Numbers
  •  Inclusive Calls to Mobiles (Three/EE/Vodafone/O2)
  •  170 phone features
  •  Phone Buddy Software
  •  Mobile App
  •  Voice Safe (Fraud Protection)
  •  Dedicated unlimited tech support for life of agreement

Find out more

Our hosted cloud based telephone system will provide your business with a complete communications service.  VoIP has many benefits over traditional telephone systems and comes with a range of fixed and mobile capabilities.