IT Support Norwich
About Adept IT Solutions

About Adept IT Solutions

Adept IT Solutions was founded in 2005 to provide first class, cost effective IT support that ensures our customers have access to the best new technology

Data Security and Privacy Policy

Adept IT Solutions are committed to protecting and respecting your privacy.  We do not trade, sell or lease information entrusted to us.

Any questions regarding this Policy and our data and privacy practices should be sent by email to or by writing to:-

Adept IT Solutions, 97a Sprowston Road, Norwich, NR3 4QJ

Alternatively, you can telephone 01603 451810.

Who are we?

Adept IT Solutions provide integrated IT support, consultancy, connectivity and hosted cloud solutions. Our business is based on in-depth experience and knowledge and our aim is to provide a trusted and expert advice at all times.

How do we collect information 

Adept IT Solutions collect information about you from a variety of sources, including information from you directly, information about you when you visit their website, use their services, or view their online advertisements.

Personal Data That We Collect

The information collected is used to provide the products and services you request, to tell you about other products and services offered and to manage the website and services.

We may collect the following information:

  • name and job title
  • contact information including email address and telephone numbers
  • Information to complete contracted work including IP address, passwords, user lists, and other technical information
  • demographic information such as postcode and preferences
  • other information relevant to customer surveys and/or offers

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How We Use Personal Data

Adept IT Solutions uses the data we collect to operate our business and provide you the products and services we offer, which includes using data to improve our products and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information.

We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent.  You can change your marketing preferences at any time by contacting us by email: or telephone on 01603 510174.

Reasons we share Personal Data

Adept IT Solutions share your personal data with your consent or as necessary to complete any transaction or provide any product or service you have requested or authorised. We also share data when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products or services; and to protect the rights or property of Adept IT Solutions.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Data Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All data is password protected on Office 365 Sharepoint online or on our secure private network. Company logins are stored in a password encrypted document.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email: or telephone on 01603 510174.

You have the right to ask for a copy of the information Adept IT Solutions hold about you.